Privacy & Complaint Policy

1. Introduction

Toners Roof Cleaning LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy & Complaint Policy explains how we collect, use, disclose, and safeguard your information when you use our services, as well as how you can file complaints regarding your information or our practices.

By using our website and services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website, forms, or services:

• Personal Information: Name, email address, phone number, address, and other information you voluntarily provide.

• Service Information: Details related to service requests, estimates, or communications with us.

• Technical Information: Browser type, device information, IP address, and cookies to improve user experience and site functionality.

3. How We Use Your Information

We may use your information to:

• Provide, manage, and improve our services.

• Respond to inquiries, requests, or complaints.

• Send confirmations, updates, or reminders related to our services.

• Send marketing and promotional communications (only with your consent).

• Comply with legal obligations and resolve disputes.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

• Service providers and contractors who assist us in delivering services.

• Legal authorities when required by law or to protect our rights.

• Business transfers in case of merger, acquisition, or sale of assets.

5. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights under privacy laws, such as:

• Accessing or requesting a copy of your personal information.

• Requesting correction or deletion of your information.

• Opting out of marketing communications.

• Withdrawing consent where applicable.

To exercise these rights, please contact us using the information below.

7. Complaints

If you have concerns or complaints about how your personal information is handled, you may:

1. Contact Us Directly:
   Email: [email protected]
   Phone: 541-525-0031
   Address: 5441 Macadam S Ave STE N, Portland, OR, 97239

2. Escalation:
   If you are not satisfied with our response, you may have the right to escalate your complaint to a relevant regulatory authority or data protection agency in your jurisdiction.

8. Changes to This Policy

We may update this Privacy & Complaint Policy from time to time. The “Last Updated” date at the bottom of this page will reflect the latest version. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions, concerns, or complaints about this Privacy & Complaint Policy, please contact us at:

Toners Roof Cleaning LLC
Email: [email protected]
Phone: 541-525-0031
Address: 5441 Macadam S Ave STE N, Portland, OR, 97239

Last Updated: 9/5/2025